How long should it take to complete warranty repairs?

The normal time frame for the completion of repairs is 5 days from the date the Project Manager receives the faxed work order, provided that the Construction Manager has access to your home. The Construction Manager may need 4 to 5 consecutive days of access to your home in order to complete some repairs.

If after receiving a Customer Service work order, our Construction Manager has made three (3) unsuccessful attempts to contact you by telephone, the Construction Manager will leave a door tag on your front door indicating his attempts to contact you. If this happens, please be aware that the current work order will be placed on hold until you call the Customer Care Department to re-issue your request. Please call our Customer Care Department at (863) 465-6000 if we can assist you in coordinating a date and time for the Construction Manager to meet you.

Please understand that vendors usually only schedule appointments in the morning or afternoon. To set a specific time is usually not possible due to the unknown completion schedule of preceding calls.