What does the warranty cover during the first year?
What does the warranty cover through the second year?
What does the warranty cover through the tenth year?
What should I do in case of an emergency warranty problem?
Please refer to the emergency telephone numbers given to you at closing and call the vendors direct for plumbing, heating/cooling systems, electrical wiring or appliance emergencies. Calling them direct will offer you the fastest response time.
Our vendors should address all emergencies immediately and repair them within 24 hours of your call. If you have tried to reach the vendor for an emergency and they have failed to respond within 24 hours, please call our Project Manager for assistance.
What should I do for standard warranty items?
For ease of scheduling, it is recommended that you call directly if you determine that you require a plumber, electrician, heating/air conditioning or appliance repairman. If you are uncertain who to call or need further assistance, please call our Customer Care Department at (863) 465-6000 for help.
What is the procedure for making non-emergency type warranty requests?
Requests should be in writing and mailed to our office or emailed us at warranty@ZephyrHomes.com. Examples of such items are: sheetrock cracks, stuck doors, dripping faucets, running toilets, etc. To ensure proper documentation and processing of your requests, Construction Managers are not allowed to accept any warranty requests in the field.
When our Customer Care Department receives a written warranty request, a Customer Service work order will be issued and faxed to your Construction Manager. The Construction Manager will contact you within 24 hours to discuss and schedule the repairs. If you are not contacted within 24 hours, please call the Customer Care Department at (863) 465-6000.
To ensure proper processing and documentation, additional items cannot be added to an active work order. Should you find additional items in need of repair, please fax, mail, or email them to warranty@ZephyrHomes.com and a new work order will be issued.
How long should it take to complete warranty repairs?
The normal time frame for the completion of repairs is 5 days from the date the Project Manager receives the faxed work order, provided that the Construction Manager has access to your home. The Construction Manager may need 4 to 5 consecutive days of access to your home in order to complete some repairs.
If after receiving a Customer Service work order, our Construction Manager has made three (3) unsuccessful attempts to contact you by telephone, the Construction Manager will leave a door tag on your front door indicating his attempts to contact you. If this happens, please be aware that the current work order will be placed on hold until you call the Customer Care Department to re-issue your request. Please call our Customer Care Department at (863) 465-6000 if we can assist you in coordinating a date and time for the Construction Manager to meet you.
Please understand that vendors usually only schedule appointments in the morning or afternoon. To set a specific time is usually not possible due to the unknown completion schedule of preceding calls.
What should I do if I am having trouble getting repairs finished to my satisfaction?
If for any reason you are not satisfied with the level of service provided by our vendors or Construction Manager, please call our Customer Care Department immediately for assistance.
If a vendor or Construction Manager does not show up for an appointment within the given time frame, please call our Customer Care Department immediately.
If you closed on your home more than two years ago, and you would like to obtain information regarding your warranty:
Fill out the 2-10 Warranty Contact Form.
Call one of the following phone numbers:
- Renewals - Systems & Appliances Warranties: 800.743.4210
- Request Service - Systems & Appliances Warranties: 800.775.4736
- New Construction Homes - Warranty Administration: 855.429.2109